Admissions and Registration Coordinator (ARC)
The Admissions and Registration Coordinator is a pivotal member of the Student Services Division of the Indigenous Innovation Institute. The Admissions and Registration Coordinator works closely with the Student Life and Well-being Coordinator, the Career Pathways and Placement Coordinator, and reports directly to the Student Services Manager.
The Admissions and Registration Coordinator plays a critical role as the first point of contact for prospective students looking to apply for Technology Council tech training courses, which are designed for Indigenous adult learners interested in careers in the tech and innovation sectors. The ARC is responsible for interviewing students and has an advisory role in aligning their incoming skills and interests with the best program fit. With online training being our new reality, the Admissions and Registration Coordinator conducts all processes virtually and sets students up with the information they need to succeed in this environment.
This role suits a motivated and enthusiastic individual to support the optimization and implementation of our admissions and registration processes, with a view to scaling up as the Institute grows and develops. This includes the streamlining of administrative work, including form completion and maintenance of student records, and other administrative improvements.
The Admissions and Registration Coordinator also plays a supporting role in the recruitment of students. The ARC works closely with the Career Pathways and Placement Coordinator on ensuring best fit for students and programs in terms of skills development. The ARC is also responsible for all formal student communications regarding the admissions process.
About the Role
• Oversees the Technology Council admissions process for all current and future programs.
• Provides recommendations on existing admissions and registration procedures to streamline and accommodate scale up.
• Supports recruitment initiatives and activities to attract prospective students.
• Responds to all course inquiries submitted by email, through our website, or over the phone.
• Answers questions about courses, student supports, and learning from home.
• Schedules interviews with prospective students to assess and align them with best course fit.
• Works with community partners to register students when relevant.
• Maintains all student records to ensure data is correct and up-to-date.
• Demonstrates leadership aligned with Technology Council brand and core values.
• Excellent interpersonal and communication skills.
• Strong written and oral communication skills.
• Highly organized and process-oriented.
• Proficiency with Microsoft Office, Google Suite, and project management tools (ex. Monday.com).
• Familiarity with form building tools (ex. FormAssemly) and Customer Relationship Management software (ex. Salesforce), an asset.
• Strong capacity to work individually and with a team.
• Takes initiative and follows through.
• Strong time management skills with the ability to manage and prioritize multiple priorities.
• Interest and ability to learn Slack, Monday, Dropbox, Google.docs and other online tools
• Bachelor’s degree or equivalent qualifications in Business, Administration, Social Sciences, Education, or related field.
• Experience in developing policies, procedures, and protocols.
• Understanding of First Nations structures, communities, and organizations, and ability to communicate in a culturally competent and respectful manner.
• Sound understanding of the history of First Nations in British Columbia, and an ability and interest to learn more about the history, culture, protocols and practices, socio-economic issues, rights and future vision of Indigenous peoples.
• Ability to work remotely during the COVID-19 pandemic.
The First Nations Technology Council holds the following core values, which all employees are expected to honour, demonstrate and deepen through individual practice and team development: trust, humility, community, spirit, innovation for 7 generations, listening, resilience, indigenous wisdom, and heart.
This position reports directly to the Manager, Student Services.
This position is located at the First Nations Technology Council headquarters Unit 102 – 70 Orwell Street on Squamish Nation land in North Vancouver, B.C. During the COVID-19 pandemic, this position will work remotely until further notice, in alignment with public health directives and best practices.