Oral Health Manager (Term)

Name of organization posting this job/opportunity: 
First Nations Health Authority
Posting Date: 
Tuesday, July 21, 2020
Closing Date: 
Tuesday, August 4, 2020
Job Status: 
Full Time

As the Manager of the Oral Health Program you will manage and deliver the First Nations Oral Health Program (Children’s Oral Health Program (COHI), dental therapy and oral health promotion and prevention to First Nation communities in British Columbia. You will maintain accountability with respect to agreements and contracts between the FNHA and the federal and provincial governments, communities and service providers. Senior Management will rely on you to assist in the development of more efficient systems, reduction of costs, improvement of current benefits and development of new benefits.

This is a term position until April 2021.

• Recognize the importance of First Nations cultural identity as part of a healthy, balanced lifestyle for individuals within a community
• Participate in the decision making and development of long term strategic operational plans, goals and objectives for the Health Benefits Oral Program
• Monitor and evaluate the productivity and service demands of the unit, and identifies trends and issues in other programs that may impact First Nations Oral Health Program
• Develop and apply program policies, procedures, processes and service standards within the First Nations Oral Health Program
• Assess operational results and program performance for effectiveness including the identification of issues and challenges in operations and achievement up to and including resolution
• Analyze and participate in negotiations and monitor the terms and conditions of standing offers, professional services agreements, funding agreements and agreements with services providers
• Provide feedback to FNHA staff on the Oral Health Program, health issues, health care provider information, and other current events and developments that affect First Nations communities and clients
• Provide advice, guidance and information on dental health including Children’s Oral Health Initiative (COHI), dental therapist, preventive oral health services for First Nations communities/organizations to internal and external stakeholders
• Establish and maintain collaborative working relationships with health care specialists, consultants, service providers, clients, First Nations organizations, federal and provincial governments, provincial/community agencies and third party compensation providers in order to provide information and advice pertaining to the Oral Health Program
• Participate in committees, local committees and FNHA managers’ meetings as it pertains to dental health and preventive services
• Manage inventories of dental supplies and ensure inspecting of dental equipment in First Nation communities
• Provide program and policy advice, information and interpretation to management and staff including those in the regions, clients, stakeholders and partners
• Ensure clients and providers are supported regarding inquiries and complaints
• Follow and contribute to the development of standardized operational processes and procedures to structure organizational best practices, industry based operational standards, and in accordance with First Nations values and protocols and following FNHA policies and processes/procedures
• Manage Benefits Support and Benefits Development staff in a wellness based organizational environment and including all areas of HR management including but not limited to job profiling, resourcing (staffing & recruitment, learning and development and performance management
• Lead and/or participate in project teams and working groups

• University degree in a related field or an equivalent combination of education, training and experience

• Recent, relevant and significant experience in management of a health services program (usually associated with 5 years of experience) with preference given to experience with dental programs
• Recent, relevant and significantly progressive experience in management of teams and staff (usually associated with 2 years of experience)
• Experience working with office productivity software (Microsoft Office suite of products – Word, Excel, PowerPoint, Outlook, Project and Access)
• Experience working with First Nations clients groups


• Knowledge of practices, procedures, theories and principles related to program delivery and the management and administration of a health services program
• Knowledge of historical and current culture of BC First Nations political structures and health environment
• Knowledge of public health and the implementation of programming to First Nations
• Knowledge of the roles of the College of Dental Surgeons of BC and BC Dental Association to respond to enquiries, obtain information and advise management of relevant program linkages and issues is an asset


• Ability to analyze and apply critical thinking to assess, determine options and make recommendations which are outcome based and include risk management analysis
• Ability to work independently and as part of a multi-disciplinary team in a wellness based organizational environment
• Ability to develop dynamic working partnerships with multiple stakeholders with a variety of interests and priorities
• Ability to make sound and informed decisions, utilizing sound judgment
• Ability to apply project and time management methods, practices and techniques to manage alternate service delivery approaches and activities
• Ability to effectively manage staff and project teams
• Ability to communicate effectively, both orally and in writing, including sensitivity in all communications with clients
• Ability to efficiently and effectively utilize Microsoft Office Suite including Word, Outlook, Powerpoint and Excel
• Physical ability to perform the duties of the position


• Tact, discretion and reliability
• High degree of initiative

Working Conditions

• The work requires unplanned overtime and attendance at meetings after hours
• The work requires travel throughout the Region and BC


The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

What You Can Expect From Us

Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.


Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA!

For more information about us, please visit: www.fnha.ca/about/work-with-us

If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca or 1-844-699-3186.

Type of opportunity: 
Job Posting
Job Sector: