Community Relations Representative (Term)
The Community Relations Representative is responsible for communications and collaboration on behalf of Health Benefits to First Nations communities. As part of the Health Benefits Team, the Representative directly implements the engagement communication plans at the community level. As a liaison between Health Benefits and our community members, the Community Relations Representative proactively identifies recommendations for joint solutions that will be beneficial to all stakeholders.
This is a term position until June 30, 2021.
Location : Ladysmith (Other locations on the island will be considered).
1. Communicates Health Benefits plans and services to community members by being well educated and informed of the plan.
2. Supports a regional Health Benefits community engagement strategy involving all communities in the area.
3. Facilitates proactive engagement with community members at formal and informal gatherings.
4. Develops trusted relationships with community engagement coordinators to ensure a common understanding of Health Benefits related objectives throughout the organization. This includes regular communications through email, meetings and attending events and workshops.
5. Ensures a two-way dialogue between Health Benefits and community members, by being a key contact to listen to the concerns of regional community members and provides recommendations to achieve better health and wellness outcomes which are in line with Health Benefits engagement strategy.
6. Facilitates client engagement surveys and focus groups to gather feedback.
7. Consolidates and analyzes engagement feedback/information to provide regionalized recommendations to the Community Relations Manager.
8. Supports the implementation of solutions by being a change champion to facilitate acceptance and understanding of Health Benefits initiatives.
9. Identifies communication opportunities and develops material in collaboration with the Health Benefits, Regional Team and the Communications & Public Relations team.
10. Deliver communications to the communities through events, presentations, information booths, and webinars.
11. Perform other related duties as required.
Education and Experience
• A university degree with specialization in Health Sciences, Education or Social Services or a related field, or an equivalent combination of education, training and professional experience.
• Relevant, recent and significant experience in the provision of coordination support to First Nation communities (usually acquired over a 3-5 year period).
• Experience working with BC First Nations/Aboriginal people at a community and/or political level including in the area of community engagement and community/organizational development.
• Experience working with First Nations leadership and communities.
• Experience in developing and delivering presentations.
• Experience in research, writing, and note taking.
• Experience in analysis, writing reports, and providing recommendations.
• Experience in facilitating community engagement or consultative processes.
• Experience with issues management and escalation.
Knowledge, Skills and Attributes
• Knowledge and experience with the community engagement process.
• Knowledge of health related issues and those affecting First Nations communities in particular.
• Knowledge of the BC First Nations political and governance landscape from the federal, provincial and regional context.
• Ability to build and maintain respectful and effective relationships with diverse groups, organizations, and individuals to work collaboratively and cooperatively, including good conflict management skills and abilities.
• Ability to coordinate, design and facilitate meetings and other gatherings on a wide variety of topics and with diverse groups and/or individuals, including the development of pre-reading and meeting documentation.
• Excellent communications skills both orally and in writing. Comfortable presenting to a variety of audiences and ensure material is adapted to the audience.
• Excellent analytical skills, to consolidate and analyze survey data to develop preliminary recommendations.
• Proficiency with the Microsoft Office suite (including Word, Excel, PowerPoint, Project, and Visio) and SharePoint.
• Physical ability to perform the duties of the position
Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA!
For more information about us, please visit: www.fnha.ca/about/work-with-us
If you have any inquiries or issues please contact FNHA Recruitment at firstname.lastname@example.org or 1-844-699-3186.